Trying to match limited global resources against an ever increasing world population appears to be the crux of the matter. The spill out from this seemingly intractable problem has been the world wide rural urban drift that has invariably led to overcrowded and heavily populated cities with basic infrastructures and other social amenities being stretched almost to breaking point. Rising un-employment, high cost of living, high crime rate and the ever-widening gap between the rich and the poor are also spill-outs from the complex problem earlier mentioned. The disenchantment and disillusionment arising from the foregoing stressful conditions (especially among the poor) has been on the increase over the years (Brown, 1980).
Reliable scientific research efforts on stress and other related issues started to emerge around the middle of the 20th century (Luthan, 1989). The earliest scientists to conduct extensive research into the physiological, psychological (Luthan, 1989). The general adaptation syndrome (GAS) model development by Hans selys many years ago is still very relevant to present day research efforts on stress (narayanan et al, 1999).
Here in Nigeria, quite a number of empirical research studies and clinical experiments have been carried out on the incidence of stress at different levels and under different circumstances (Oloko 1977) Ovurie 1979; Obugbile 1982, Ebie 1983 and Akinnusi 1993. these studies have shown consistent high level of stress among Nigieran workers. Such stress in conjunction with other socio-political and economic factors has contributed to the declining performance and productivity of the Nigerian factors responsible for such stress were properly identified and evaluated. Attempting to address some of the basic issues relating to stress as it affects employees productivity in the service industry is my concern in this project.
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